Last updated June 18, 2025
We are BlueMoso Inc. ("Company," "we," "us," or "our"), a federally incorporated company in Canada, with a principal place of business at 39 Felicia Ct, Thornhill, ON L4J 5K6, Canada.
We operate the website https://bluemoso.com (the “Site”), along with related products and services that link to these legal terms (collectively, the “Services”).
You can contact us by email at hello@bluemoso.com or by mail at 39 Felicia Ct, Thornhill, ON L4J 5K6, Canada.
BlueMoso is a Managed Virtual Assistant Service, providing clients with access to a team of skilled virtual assistants for support with content creation, social media engagement, administrative operations, outsourced task management, among other services.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and BlueMoso Inc., concerning your access to and use of the Services. By accessing the Services, you confirm that you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH THESE TERMS, YOU ARE PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or other documents that may be posted on the Services from time to time are hereby expressly incorporated into these Legal Terms by reference. We reserve the right, at our sole discretion, to modify or update these Legal Terms at any time. When we do, we will revise the “Last updated” date at the top of this page. You waive any right to receive specific notice of each change. It is your responsibility to review these Legal Terms periodically to remain informed of any updates. Your continued use of the Services after any revisions constitutes your acceptance of the updated Legal Terms.
Please note: These Legal Terms apply solely to your use of our website and any publicly accessible Services. If you engage BlueMoso Inc. for paid services, that relationship will be governed by a separate written Service Agreement which must be reviewed and signed prior to the start of any engagement. In the event of any conflict between these Legal Terms and the Service Agreement, the terms of the Service Agreement shall prevail.
We recommend that you print or save a copy of these Legal Terms for your records.
2. INTELLECTUAL PROPERTY RIGHTS
5. FULFILLMENT, REFUND & CANCELLATION POLICY
7. USER GENERATED CONTRIBUTIONS
9. THIRD-PARTY WEBSITES AND CONTENT
14. MODIFICATIONS AND INTERRUPTIONS
22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
The information and content provided through the Services is intended for general informational and operational use. It is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would violate local laws or regulations, or would subject BlueMoso Inc. to any registration or regulatory requirement within that jurisdiction.
If you choose to access the Services from outside Canada, you do so on your own initiative and are solely responsible for compliance with applicable local laws.
You may not use the Services in any manner that would violate any applicable laws related to data protection, financial disclosures, or consumer privacy, including but not limited to the Gramm-Leach-Bliley Act (GLBA).
We are the owner or licensee of all intellectual property rights in and related to the Services, including but not limited to all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics available through the Services (collectively, the "Content"), as well as all associated trademarks, service marks, trade names, and logos (the "Marks").
The Content and Marks are protected by copyright, trademark, and other intellectual property laws and international treaties.
The Content and Marks are provided on an “AS IS” basis for your internal business use only.
Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
Except as expressly set out in this section or elsewhere in these Legal Terms, no part of the Services, Content, or Marks may be copied, reproduced, modified, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written consent.
To request permission for any use of the Services, Content, or Marks outside the scope of this license, please contact us at hello@bluemoso.com. If permission is granted, you must acknowledge BlueMoso Inc. as the owner or licensor and ensure that all copyright or proprietary notices remain visible.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any unauthorized use or breach of this section constitutes a material breach of these Legal Terms and will immediately terminate your right to use the Services.
Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand:
(a) the rights you grant us, and
(b) your responsibilities for such content.
Submissions: If you send us any questions, comments, suggestions, ideas, feedback, or other content ("Submissions"), you agree to assign all intellectual property rights in such Submissions to BlueMoso Inc. You understand and agree that we will own the Submissions and may use or disclose them for any lawful purpose, commercial or otherwise, without obligation, credit, or compensation to you.
You are responsible for what you post or upload: By providing Submissions, you:
You are solely responsible for your Submissions and agree to indemnify and hold harmless BlueMoso Inc. from any losses, claims, or liabilities arising out of or related to your breach of this section, infringement of any third-party intellectual property rights, or violation of applicable laws.
By using the Services, you represent and warrant that:
If you provide any information that is false, inaccurate, outdated, or incomplete, we reserve the right to suspend or terminate your access to the Services and to refuse any current or future use of the Services, in whole or in part.
We accept the following forms of payment:
You agree to provide current, complete, and accurate billing and account information for all purchases made through the Services. You further agree to promptly update your account and payment information—including email address, payment method, and payment card expiration date—so that we can process your transactions and contact you as needed.
Applicable taxes may be added based on your billing location. Canadian clients are subject to federal and provincial taxes (e.g., GST/HST) as required by law. For clients outside Canada, BlueMoso Inc. does not collect VAT, GST, or other sales taxes, and you are solely responsible for complying with your local tax laws and reporting obligations.
We reserve the right to update pricing at any time. All payments must be made in U.S. dollars (USD) unless otherwise agreed in writing.
You agree to pay all charges at the rates in effect at the time of purchase, including any applicable taxes or fees. By placing an order, you authorize us to charge your selected payment method for the full amount due. We reserve the right to correct any pricing errors or inaccuracies—even after payment has been requested or received.
We also reserve the right to decline or cancel any order submitted through the Services. Additionally, we may, at our sole discretion, limit or prohibit orders that appear to be placed by resellers, distributors, or other commercial entities.
All services provided by BlueMoso Inc. are delivered digitally through remote collaboration with our team of virtual assistants. Once onboarding is complete and services have begun, internal resources are allocated and task fulfillment is considered to be in progress.
Fulfillment begins on the start date stated in the signed Service Agreement, not upon payment or signature alone. This date will be mutually agreed upon during the onboarding process and confirmed in writing. Assignments to virtual assistants and delivery of services are tracked internally, and clients are notified as services are completed.
Because our services involve the allocation of internal resources, personnel time, and digital assets, we do not offer refunds for services that have already been fulfilled or partially delivered, except where required by law or explicitly stated in a signed agreement.
If you believe you were charged in error or did not receive the agreed-upon services, please contact us at hello@bluemoso.com within 7 days of the transaction date. We will review your case and determine whether a partial or full refund is appropriate.
If you wish to cancel your services, you must provide written notice at least 14 days in advance by emailing hello@bluemoso.com.
No refunds will be issued for unused time or partial service periods after cancellation unless otherwise stated in your agreement. Access to services and VA support will remain active until the cancellation date takes effect.
Initiating a chargeback without first contacting us may result in suspension of your access to our services. We reserve the right to dispute any chargeback that does not comply with this policy and Stripe’s Terms of Service.
You may not access or use the Services for any purpose other than those that we explicitly make available. The Services may not be used in connection with any commercial activities except those that are directly authorized by BlueMoso Inc.
As a user of the Services, you agree not to:
We reserve the right to suspend or terminate your access to the Services if we determine, in our sole discretion, that you have violated any of the above restrictions.
The Services do not currently provide users with a public platform to submit or post content. However, we may offer you the opportunity to send or share content directly with us, such as text, suggestions, feedback, testimonials, images, or other materials (collectively, "Contributions").
These Contributions may be used internally or in limited external formats (e.g., marketing, testimonials) and will be treated in accordance with our Privacy Policy.
By submitting any Contributions to us, you represent and warrant that:
You grant BlueMoso Inc. an unrestricted, irrevocable, royalty-free, worldwide license to use, reproduce, display, distribute, modify, and publish your Contributions in any media format or channel, unless otherwise stated in writing.
Any violation of the above may result in suspension or termination of your access to the Services, at our sole discretion.
You acknowledge and agree that BlueMoso Inc. may access, store, process, and use any information or personal data you provide in accordance with our Privacy Policy and your selected preferences or settings.
By submitting suggestions, ideas, or other feedback regarding the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use and share that feedback for any purpose—commercial or otherwise—without compensation to you.
We do not claim ownership of your Contributions. You retain full ownership of any intellectual property rights or proprietary rights associated with your submitted materials.
However, by sharing Contributions with us, you acknowledge that:
This license enables us to use your Contributions internally or externally (such as for training, marketing, or service improvement) in accordance with applicable laws and our Privacy Policy.
The Services may contain, or you may be redirected to, links to external websites (“Third-Party Websites”) as well as articles, images, text, software, applications, audio, video, or other content originating from third parties (“Third-Party Content”).
These Third-Party Websites and Third-Party Content are not monitored, verified, or endorsed by BlueMoso Inc., and we make no representations regarding their accuracy, relevance, legality, or appropriateness.
We are not responsible for any content, opinions, privacy practices, terms, or policies associated with Third-Party Websites or Third-Party Content, even if accessed through our Services. Inclusion of such links or materials does not imply our endorsement or approval.
If you choose to access or use any Third-Party Website or install or interact with any Third-Party Content, you do so entirely at your own risk. These Legal Terms no longer apply once you leave our Services, and you are solely responsible for reviewing the applicable terms and privacy policies of any third-party platform you visit.
Any purchases or transactions made through Third-Party Websites are strictly between you and the third party. BlueMoso Inc. accepts no responsibility or liability for such transactions, including any products, services, disputes, or damages that may arise.
You agree to hold us harmless from any harm, loss, liability, or damage resulting from your use of or reliance on Third-Party Websites or Third-Party Content, or any interactions you have with third-party providers.
We may allow third-party advertisers to display advertisements and promotional content in designated areas of the Services, such as banners, sidebars, or other ad placements.
These advertisements are provided by independent third parties. BlueMoso Inc. only provides the space for such ads and does not control, endorse, or assume responsibility for the content, accuracy, or offerings promoted by any advertiser.
Any interactions, transactions, or engagements with advertisers are solely between you and the advertiser. We are not responsible for any loss or damage resulting from such dealings or from the presence of third-party advertisements on the Services.
We reserve the right—but not the obligation—to manage the Services in a way that protects our interests, supports system performance, and enforces these Legal Terms.
This includes the right, at our sole discretion, to:
These rights may be exercised without prior notice and at our sole discretion.
We care about your privacy and data security. Please review our Privacy Policy available at: https://bluemoso.com/privacy-policy.
By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
BlueMoso Inc. is based in Canada, and we comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
We may use third-party service providers, platforms, or infrastructure that store or process data in other jurisdictions, including the United States. If you access the Services from outside Canada, you acknowledge and agree that your personal data may be transferred to, stored, and processed in countries that may have different data protection rules than your home country.
If you are a resident of the European Economic Area (EEA) or United Kingdom, we will process your personal data in accordance with the General Data Protection Regulation (GDPR). This includes your rights to access, correct, or delete your data, as well as to withdraw consent and file complaints with your local data protection authority.
If you are a California resident, we will comply with the California Consumer Privacy Act (CCPA). This includes your right to know what personal data we collect, your right to request deletion of your data, and your right to opt out of certain forms of data sharing.
By continuing to use the Services, you consent to the transfer and processing of your personal data in accordance with our Privacy Policy and applicable privacy regulations.
You are responsible for ensuring that your use of the Services complies with the laws of your jurisdiction.
These Legal Terms remain in full force and effect while you access or use the Services.
We reserve the right, at our sole discretion and without notice or liability, to deny access to or use of the Services (including blocking specific IP addresses) to any person for any reason, including—but not limited to—any violation of these Legal Terms, applicable laws, or misuse of the Services.
We may suspend or terminate your access to the Services, or remove any content you have submitted, at any time and without prior notice, if we determine that you have violated these Terms or engaged in conduct that we believe may be harmful to BlueMoso Inc., other users, or third parties.
If your access is terminated for any reason, you are prohibited from creating a new account or accessing the Services through any other means, including under a different name or on behalf of a third party.
In addition to suspension or termination, we reserve the right to take appropriate legal action, including seeking civil, criminal, or injunctive remedies, as permitted under applicable law.
We reserve the right to change, modify, update, or remove portions of the Services at any time and for any reason, at our sole discretion, without prior notice. This includes changes to content, functionality, or availability. While we may update information on the Services, we are under no obligation to do so.
We also reserve the right to suspend or discontinue all or part of the Services at any time, without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Services.
Although we strive to maintain reliable service, we cannot guarantee uninterrupted access. We may experience downtime due to maintenance, system failures, or unforeseen technical issues.
You acknowledge and agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any such interruptions.
Nothing in these Legal Terms shall be construed to obligate BlueMoso Inc. to maintain or support the Services, or to provide updates, enhancements, or new releases.
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to any conflict of law principles.
You agree that any dispute arising out of or relating to these Legal Terms or the Services shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.
You are responsible for ensuring that your use of the Services complies with the laws of your jurisdiction.
We encourage the Parties to resolve any disputes through good-faith, informal negotiation whenever possible.
If a dispute, claim, or controversy ("Dispute") arises from or relates to these Legal Terms or your use of the Services and cannot be resolved informally, the Parties agree to submit the matter to binding arbitration in Ontario, Canada, unless otherwise prohibited by law.
The arbitration shall be conducted under the Arbitration Act, 1991 (Ontario), as amended or replaced from time to time. The arbitration may be conducted in person, by phone, online, or through submission of documents, as mutually agreed. The arbitration will be conducted in English, and the arbitrator’s decision shall be final and binding, subject only to limited review under applicable law.
Each party shall bear its own legal costs and expenses unless the arbitrator determines otherwise. The arbitrator may award any relief available under applicable law, and any award may be enforced in any court of competent jurisdiction.
If arbitration is deemed unenforceable or either Party elects not to arbitrate a specific Dispute as permitted under applicable law, then such Dispute shall be resolved exclusively by the courts of the Province of Ontario, and the Parties irrevocably submit to the personal jurisdiction of those courts.
To the fullest extent permitted by law, the Parties agree that:
(a) any arbitration shall be conducted on an individual basis only;
(b) class actions, collective arbitrations, and representative proceedings are not permitted; and
(c) no arbitration or legal claim may be joined or consolidated with another without the written consent of both Parties.
The following types of Disputes are not subject to arbitration and may be resolved in court:
(a) claims seeking to enforce or protect intellectual property rights;
(b) claims involving allegations of theft, unauthorized use, invasion of privacy, or fraud;
(c) claims for injunctive or equitable relief.
In all such cases, the Parties agree that jurisdiction shall rest with the courts of the Province of Ontario, and waive any objections based on forum non conveniens or lack of jurisdiction.
The Services may contain typographical errors, inaccuracies, or omissions, including but not limited to descriptions, pricing, availability, or other information.
We reserve the right to correct any such errors, inaccuracies, or omissions and to modify or update the information on the Services at any time, without prior notice.
We do not guarantee the accuracy, completeness, or timeliness of any information provided, and we are not obligated to clarify or update content except as required by law.
The Services are provided on an “as is” and “as available” basis. You agree that your use of the Services is at your sole risk.
To the fullest extent permitted by law, BlueMoso Inc. disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.
We make no representations or warranties regarding:
We do not warrant, endorse, or assume responsibility for any product or service advertised or offered by a third party through the Services, any linked websites, or any banner or other advertising. We are not a party to and are not responsible for any transaction between you and third-party providers.
You should always exercise judgment and caution when purchasing any product or service, whether online or offline, and whether through our platform or elsewhere.
To the fullest extent permitted by law, BlueMoso Inc., its directors, employees, contractors, and agents shall not be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including but not limited to loss of profit, revenue, business opportunities, goodwill, or data, arising from or related to your use of the Services—even if we have been advised of the possibility of such damages.
Notwithstanding anything to the contrary, our total liability to you for any claim arising from or related to the Services, regardless of the form of the action, shall be limited to the lesser of:
(a) the total amount paid by you to us during the three (3) months preceding the event giving rise to the claim, or
(b) $250.00 USD.
Some jurisdictions, including certain provinces in Canada and countries outside of Canada, may not allow certain limitations or exclusions of liability. If these laws apply to you, parts of this section may not apply, and you may have additional rights under local law.
You agree to defend, indemnify, and hold harmless BlueMoso Inc., including our affiliates, subsidiaries, officers, agents, partners, contractors, and employees, from and against any claims, losses, liabilities, damages, demands, or expenses (including reasonable legal fees) arising from or related to:
We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.
We will make reasonable efforts to notify you promptly of any such claim, action, or proceeding once we become aware of it.
We may store and process certain data that you transmit through the Services for the purpose of managing service delivery, performance tracking, and internal operations. This may include usage data, communication logs, and other activity related to your use of the Services.
Although we implement routine data backups and take reasonable steps to safeguard your information, you are solely responsible for maintaining copies of any data or content that you submit or generate through the Services.
You agree that BlueMoso Inc. shall not be liable for any loss, corruption, or inaccessibility of your data, and you hereby waive any right to bring a claim against us related to such loss or damage.
By visiting the Services, sending us emails, or completing online forms, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide electronically—via email or through the Services—satisfy any legal requirement that such communications be in writing.
You further agree to the use of electronic signatures, electronic contracts, electronic orders, and electronic records, and to the electronic delivery of notices, policies, and records of transactions initiated or completed by us or through the Services.
To the extent permitted by applicable law, you waive any rights or requirements under any jurisdiction that require original signatures, non-electronic records, or physical delivery or retention of documents.
This section is intended to comply with the Electronic Commerce Act, 2000 (Ontario) and is equally applicable to users accessing our Services from outside Canada, subject to relevant international laws.
If you are a California resident and any concern with BlueMoso Inc. is not resolved to your satisfaction, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs:
These Legal Terms and any policies or operating rules posted by us on the Services, or in respect to the Services, constitute the entire agreement and understanding between you and us.
Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law.
We may assign any or all of our rights and obligations to others at any time.
We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.
There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or your use of the Services.
You agree that these Legal Terms will not be construed against us by virtue of having drafted them.
You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties to execute them.
You are solely responsible for ensuring your use of the Services complies with the laws and regulations of your local jurisdiction.