For Shopify Brands & Operators

Virtual Assistant for Shopify.

High-performing virtual assistants ready to join your Shopify team.

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✓ Vetted, top 1% ✓ Matched to you ✓ No long contracts
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E-commerce Operations Coordinator

Owns store operations under your brand standards.

Reports to Your founder or e-commerce lead
Works with Fulfillment, CS, marketing
Coverage Your business hours
Tooling Shopify, your app stack

Sample week's deliverables

  • Order queue kept clean
  • Returns and refunds processed
  • Product listings kept tidy
  • App stack and inventory hygiene
  • Weekly sales and returns report
The work of hiring and managing the role

Finding and managing the right person is its own full-time job.

Writing the job specPosting the role on job boards
Sourcing candidatesScreening resumes
Phone screens with the top 20Interviewing the shortlist
Skills assessments and testsReference checks
Background checksNegotiating offers
Drafting contracts and NDAsSetting up payroll and benefits
Provisioning tools and accessWriting the onboarding playbook
Training on Shopify and your app stackTraining on your SOPs and brand standards
Building returns and escalation rulesShadowing live orders and tickets in week one
Weekly QA on order and ticket qualitySetting coverage for peak order hours
Running daily check-ins for the first monthHolding regular 1:1s
Mid-quarter performance reviewsCoaching slow performers
Covering sick days and PTOUpdating SOPs as the business changes
Re-recruiting when they leavePaying recruiter fees
Starting the whole hiring loop over
What your VA picks up

What your VA picks up.

Here's the work Shopify operators typically hand off. The shape varies by brand and channel mix, we scope what yours owns first on the intro call.

Customer support. Email and helpdesk triage, reply drafting from your macros, order status updates, fraud-flagged orders reviewed, tickets tagged for product and ops feedback.

Orders and returns in the store. Returns and refunds processed in your Shopify admin, lost and damaged shipment follow-up with carriers, exchange coordination, the post-purchase tail kept tidy.

Product listings and pages. Listings and copy updated, new product pages built from your template, product images resized and prepped, variants and tags kept clean across channels.

App and content upkeep. App stack settings reviewed against your playbook, landing pages built from your template, theme content updated, the storefront kept in sync with your brand.

Inventory and suppliers. Inventory levels updated across channels, reorders coordinated with suppliers and 3PLs, inbound shipments and ETAs tracked, supplier and freight emails drafted.

Reporting and back-office. Weekly sales and channel performance reports pulled, sales and shipping reports reconciled, newsletter and social drafting, inbox triage and reply drafting.

Ready when you are

Your time is valuable. Focus on what actually matters. High-performing virtual assistants ready to join your Shopify team.

Take back your time now
FAQ

Common questions from Shopify operators.

Don't see yours? Bring it to the discovery call.

Will my VA already know Shopify, or do we have to train them?
We match you with a VA with relevant experience for your use case, including Shopify experience where it's a fit. During onboarding we help you get your VA set up on your specific store, your apps, your SOPs, and your workflows before they start running anything live. We don't claim a VA knows your exact stack on day one. Your store is yours; your playbook is yours; we make sure your VA has what they need to follow it.
How does my VA learn the rest of the tools we use, like Gorgias, Zendesk, Klaviyo, Recharge, ShipStation, or our 3PL portal?
Same way as the store. During onboarding we help your VA get set up on your specific stack, your SOPs, and your workflows. By the end of the first few weeks they're operating in your helpdesk, email platform, subscription tooling, and 3PL portals fluently and following the playbook you set.
Can my VA reply to customers and process refunds on my behalf?
Yes, against your macros and approval rules. Standard practice is for your VA to handle routine tickets that match your playbook (order status, simple returns, shipping questions) and to escalate anything off-script (high-value refunds, complaints, chargebacks, sensitive product issues) to you. We scope the dollar limits and escalation rules on the intro call.
How does my VA work with our in-house support or fulfillment team?
Side by side. If you already have a support or fulfillment team, your BlueMoso VA picks up the operational layer around them: ticket triage, replies from macros, returns processing, listing hygiene, supplier and 3PL coordination, reporting. We scope the handoff between roles on the intro call so nothing falls between the cracks and nothing gets duplicated.
How do you handle confidentiality around customer data, supplier relationships, and store financials?
Your VA can sign a confidentiality agreement before they touch anything sensitive, and they operate inside the access controls you set. You own the security stack, and we help you set it up: dedicated residential proxies and VPNs for account access, an encrypted password manager like 1Password, and role-based access scoped only to what your VA needs. Credentials are never shared in plain text, and your VA's access is revoked immediately on any transition.
Will my VA be dedicated to my brand, or shared with other clients?
Dedicated. Your VA is matched to your brand and works your hours on your work. We scope the engagement on the intro call, and your VA isn't being rotated through other clients in the background.
What time zones do your VAs work in?
Our team works around your schedule. We work with clients across North America and Europe, and we match a VA who can cover your business hours. Tell us which hours you need, and we'll scope it on the call and make sure you get coverage. If covering your hours means your VA works a graveyard shift in their time zone there may be additional cost, we'll identify it up front and clearly communicate it before you start working together.
What does a virtual assistant cost?
It's a monthly subscription, custom scoped on the discovery call. A managed option is also available if you'd like us to run weekly check-ins, QA the work, own SOPs, and cover when your VA is out. Pay by credit card or bank transfer, collected before service starts and automatically charged at the start of each month after that. Month-to-month, no long contracts, swap anytime.
What if it isn't a good match?
Tell us. We swap VAs at no cost. Most clients who swap early stay with us long-term, and our average engagement runs past 12 months.

Still have questions? Bring them to the call.

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