For E-commerce & Shopify Brands

Virtual Assistant for E-commerce.

High-performing virtual assistants, matched to how you actually work. Get your time back and spend it on what matters most. Your customers, your products, and the brand you're building.

✓ Vetted, top 1% ✓ Matched to you ✓ No long contracts
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See the time you'd get back
The work that fills your week

This is what's keeping you away from what matters.

Customer support email triageDrafting replies from your macros
Order status lookups and updatesReturns and refund processing in Shopify
Lost and damaged shipment follow-up with carriersTagging tickets for product and ops feedback
Reviewing flagged orders for fraud signalsUpdating product listings and copy
Building new product pages from your templateResizing and prepping product images
Updating inventory levels across channelsCoordinating reorders with suppliers and 3PLs
Tracking inbound shipments and ETAsDrafting supplier and freight emails
Reconciling sales and shipping reportsPulling weekly sales and channel performance reports
Reviews and reputation monitoring across storesInfluencer and creator outreach coordination
Newsletter drafting and sendsSocial content drafting and scheduling
Building landing pages from your templateInbox triage and reply drafting
What your VA picks up

What your VA picks up.

Here's the work e-commerce operators typically hand off. The shape varies by brand and channel mix, we scope what yours owns first on the intro call.

Customer support. Email and helpdesk triage, reply drafting from your macros, order status updates, fraud-flagged orders reviewed, tickets tagged for product and ops feedback.

Orders and returns. Returns and refunds processed in Shopify, lost and damaged shipment follow-up with carriers, exchange coordination, the post-purchase tail kept tidy.

Product listings. Listings and copy updated, new product pages built from your template, product images resized and prepped, variants and tags kept clean across channels.

Inventory and suppliers. Inventory levels updated across channels, reorders coordinated with suppliers and 3PLs, inbound shipments and ETAs tracked, supplier and freight emails drafted.

Content and social. Newsletter drafting and sends, social content drafted and scheduled, reviews and reputation monitoring, influencer and creator outreach coordination.

Reporting and admin. Weekly sales and channel performance reports pulled, sales and shipping reports reconciled, inbox triage and reply drafting, the back office that keeps slipping.

Ready when you are

Your time is valuable. Focus on what actually matters. Your customers, your products, and the brand you're building.

Take back your time now
FAQ

Common questions from e-commerce operators.

Don't see yours? Bring it to the discovery call.

How does my VA learn the tools we use, like Shopify, Gorgias, Zendesk, Klaviyo, Recharge, ShipStation, Amazon Seller Central, or our 3PL portal?
During onboarding. We train your VA on your specific stack, your SOPs, and your workflows before they start running anything live. By the end of the first few weeks they're operating in your store admin, helpdesk, email platform, and channel tools fluently and following the playbook you set.
Can my VA reply to customers and process refunds on my behalf?
Yes, against your macros and approval rules. Standard practice is for your VA to handle routine tickets that match your playbook (order status, simple returns, shipping questions) and to escalate anything off-script (high-value refunds, complaints, chargebacks, sensitive product issues) to you. We scope the dollar limits and escalation rules on the intro call.
How does my VA work with our in-house support or fulfillment team?
Side by side. If you already have a support or fulfillment team, your BlueMoso VA picks up the operational layer around them: ticket triage, replies from macros, returns processing, listing hygiene, supplier and 3PL coordination, reporting. We scope the handoff between roles on the intro call so nothing falls between the cracks and nothing gets duplicated.
How do you handle confidentiality around customer data, supplier relationships, and store financials?
Your VA can sign a confidentiality agreement before they touch anything sensitive, and they operate inside the access controls you set. You own the security stack, and we help you set it up: dedicated residential proxies and VPNs for account access, an encrypted password manager like 1Password, and role-based access scoped only to what your VA needs. Credentials are never shared in plain text, and your VA's access is revoked immediately on any transition.
Will my VA be dedicated to my brand, or shared with other clients?
Dedicated. Your VA is matched to your brand and works your hours on your work. We scope the engagement on the intro call, and your VA isn't being rotated through other clients in the background.
What time zones do your VAs work in?
Our team works around your schedule. We work with clients across North America and Europe, and we match a VA who can cover your business hours. Tell us which hours you need, and we'll scope it on the call and make sure you get coverage. If covering your hours means your VA works a graveyard shift in their time zone there may be additional cost, we'll identify it up front and clearly communicate it before you start working together.
What does onboarding look like?
Onboarding is about setting your VA up for success. We help you organize the access, resources, and direction your VA needs to start strong, pointing them at the SOPs, tools, and playbooks you already use. You own the systems and the playbook for your store, and we make sure your VA has what they need to follow them. A BlueMoso manager stays in the loop through the first month to run QA and help the working relationship find its rhythm.
What does a virtual assistant cost?
It's a monthly subscription, custom scoped on the discovery call. A managed option is also available if you'd like us to run weekly check-ins, QA the work, own SOPs, and cover when your VA is out. Pay by credit card or bank transfer, collected before service starts and automatically charged at the start of each month after that. Month-to-month, no long contracts, swap anytime.
What if it isn't a good match?
Tell us. We swap VAs at no cost. Most clients who swap early stay with us long-term, and our average engagement runs past 12 months.

Still have questions? Bring them to the call.

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